Public Offer (User Agreement)

1. Operator details

• Individual Entrepreneur Aperian Aleks Araratovich
• OGRNIP: 321774600340291
• INN: 772400379180
• Email: encore.dashboard@gmail.com

The Operator's registered address is provided to the User on request via the email above.

2. Subject of the Offer

2.1. The Operator provides the User with paid access to the Encore software service — an information tool that:

• monitors the availability of tickets to concerts, tours and events from public ticketing sources;
• sends notifications and alerts when tickets become available or a queue opens;
• provides event information and access to the member community.

2.2. The subscription fee is payment for access to the software and its functionality only. It is not payment for tickets and does not include the cost of any tickets.

2.3. The Service does not sell tickets, does not purchase tickets on the User's behalf, and does not resell or trade tickets. All ticket purchases are made by the User independently, in the User's own name, directly on the websites of authorized ticket sellers.

3. Personal use

3.1. The Service is intended exclusively for the User's personal, non-commercial use.

3.2. One account represents one individual. Sharing, transferring or granting access to the account to third parties is not permitted.

3.3. Using the Service to acquire tickets for the purpose of resale is prohibited. Resale of tickets is regulated and restricted by the laws of the Russian Federation, and the User is solely responsible for complying with those laws.

4. Price, payment and receipts

4.1. The current price of the subscription is shown to the User at checkout before payment.

4.2. The subscription is purchased for a selected period (for example, one month or a longer term chosen by the User). The subscription does not renew automatically. To continue using the Service after the paid period ends, the User makes a new payment for the next period.

4.3. The Operator does not collect or store the User's bank card or bank account details.

4.4. In accordance with Federal Law No. 54-FZ, a fiscal receipt is generated for each payment and sent to the User electronically (to the email or phone number provided).

5. Renewal and refunds

5.1. Because the subscription does not renew automatically, the User is never charged again without their own action. If the User does not make a new payment, access simply ends when the paid period is over.

5.2. Refund terms are set out in the Refund & Dispute Policy, which forms an integral part of this Offer.

6. Limitation of liability

6.1. The Service is an informational tool. The Operator does not guarantee the availability of any tickets, their price, or that the User will successfully purchase any ticket.

6.2. The Operator is not responsible for the content, operation, prices, policies or actions of third-party ticketing platforms, venues, artists or event organizers, and is not affiliated with them.

6.3. The Operator is not liable for the User's decisions or for any losses arising from the User's purchase or non-purchase of tickets.

6.4. The Service is provided "as is". The Operator is not liable for temporary interruptions caused by maintenance, third-party providers, or circumstances beyond its reasonable control.

7. User obligations

• Provide accurate information when subscribing.
• Use the Service in compliance with this Offer and applicable law.
• Not interfere with the operation of the Service or attempt unauthorized access.

8. Personal data

The Operator processes the User's personal data in accordance with the Privacy Policy and Federal Law No. 152-FZ "On Personal Data". By accepting this Offer, the User confirms acceptance of the Privacy Policy.

9. Amendments

9.1. The Operator may amend this Offer. The current version is always published on the website.

9.2. Continued use of the Service after changes are published constitutes acceptance of the amended terms.

10. Governing law

This Offer is governed by the law of the Russian Federation. Disputes that cannot be resolved through negotiation are subject to resolution in accordance with the legislation of the Russian Federation.