Refund & Dispute Policy
This Policy explains refunds and dispute handling for the Encore software (the "Service"). It forms an integral part of the Public Offer (the "Offer"), in which the Operator is the Licensor and the user is the Licensee.
Encore is software licensed for a paid period. There is no physical product or shipping; the license key is provided electronically.
1. Operator
The Service is operated by an Individual Entrepreneur (the "Operator") whose full details are set out in the Offer. Contact: support@encoresoft.io.
2. What the fee covers
The fee is payment for a non-exclusive license to use the Encore software for the paid period (clause 3.1 of the Offer). It is not payment for tickets. Neither the Operator nor the Service buys, sells, resells or pays for tickets.
3. Refunds
3.1. A refund may be requested within 72 hours of the payment concerned — the first purchase or a renewal — whether or not the license key has been activated, unless access is suspended or terminated under clause 7.1 of the Offer or a sanctions listing is involved (clause 5.3 of the Offer). The payment is then refunded in full, less the network fee under clause 3.5, and the license for the period paid by that payment ends. If the first purchase is refunded, any renewal paid after it is refunded together with it, and the license for those periods ends.
3.2. After 72 hours from the payment, the subscription fee and the one-time software access fee are non-refundable, whether or not the license key has been activated, except as provided in clause 3.3 and as required by law.
3.3. Regardless of the time limit in clause 3.1, a payment is returned in full, less the network fee under clause 3.5, if the Licensor failed to supply the Service for the paid period when due under clause 6.8 of the Offer, and amounts are returned to the extent provided in clauses 2.2, 5.3, 6.6 and 7.1 of the Offer.
3.4. To request a refund under clause 3.1, contact support@encoresoft.io within that period; a return under clause 3.3 may be requested at any time. Refund requests are reviewed and answered within a reasonable time.
3.5. Refunds are made in USDT or USDC only to the wallet address from which the payment was made. The network fee of the refund transfer is deducted from the amount refunded.
4. Renewal and ending a subscription
4.1. The subscription does not renew automatically, so the user is never charged again without their own action.
4.2. To stop using the Service, the user simply does not make a new payment; access ends when the paid period is over, subject to clause 6.10 of the Offer.
4.3. Not renewing does not entitle the user to a refund for the current paid period; access remains until the period ends and, where clause 6.10 of the Offer applies, for the period stated there.
5. Disputes
5.1. The Operator aims to resolve any issue directly. The first step is to contact support@encoresoft.io.
5.2. If a dispute cannot be resolved through negotiation, it is handled in accordance with the legislation of the Russian Federation.
Contact: support@encoresoft.io · Full operator details: see the Offer.