Refund & Dispute Policy

1. Operator

The Service is operated by an Individual Entrepreneur whose full details are set out in the User Agreement. Contact: encore.dashboard@gmail.com.

2. What the fee covers

The fee is payment for access to the Encore software and its functionality (monitoring, alerts, community). It is not payment for tickets, and Encore does not sell tickets.

3. Refunds

3.1. Because the Service provides immediate access to a digital product, once access has been granted and the subscription period has started, the fee for that period is non-refundable, except as required by law.

3.2. A refund is due if the Service was not provided or has a material defect that cannot be fixed within a reasonable time (in accordance with the Law of the Russian Federation "On Protection of Consumer Rights").

3.3. To request a refund, contact encore.dashboard@gmail.com with a description of the issue. Refund requests are reviewed and answered within a reasonable time.

3.4. The one-time platform access fee is refundable only if the license key has never been activated. Once the license key has been activated, the one-time platform access fee is non-refundable, except as required by law.

4. Renewal and ending a subscription

4.1. The subscription does not renew automatically, so the user is never charged again without their own action.

4.2. To stop using the Service, the user simply does not make a new payment; access ends when the paid period is over, subject to clause 4.8 of the Offer.

4.3. Not renewing does not refund the current paid period; access remains until the period ends and, where clause 4.8 of the Offer applies, for the period stated there.

5. Disputes

5.1. The Operator aims to resolve any issue directly. The first step is to contact encore.dashboard@gmail.com.

5.2. If a dispute cannot be resolved through negotiation, it is handled in accordance with the legislation of the Russian Federation.